About Orders

How do I place an order?

Order Process

 


How do I track my order status?

A confirmation of an order with a Web Invoice number will be sent to you via email. Please note that Web Invoice will be issued by Silicon Valley on behalf of Acer Philippines as its fulfillment partner who will process your order. To find out the status of the order, you can email acerstore.ph@acer.com or contact Acer Merchant Silicon Valley 02-371 6868 by informing Web Invoice number for search purposes.


How can I change delivery address/phone number/recipient for my existing order?

Unfortunately you are not able to make any changes on the delivery address/phone number/recipient for your existing order.


How can I cancel my order?

We do not offer an option to cancel your order.


There is an error about the amount charged to my order, or I received damaged/defective item, what should I do?

Please call or email:

Landline: Acer Merchant 02-371 6868 or Acer Philippines 02-555 2300

Email: to acerstore.ph@acer.com


Within how long should I inform Acer about my damage/defective/incorrect item?

Within seven (7) days from the delivery date


How to remove an item in my shopping cart?

Click on My Cart icon on top of Acerstore page

Click on Cart

 Click on “Recycle Bin”

Remove item


Shipping and Delivery

How much does it cost for shipping fee?

Acer provides FREE delivery fees within Metro Manila and will deliver the Products to the delivery address within the Philippines stated on the order at the time of delivery.


What is the postage rate?

We charge a standard postage rate (in cooperation with third party shipping services) and will ship the Product to the shipping address in Philippines as stated on the order.


When will I receive my order?

Delivery is subject to the availability of the stock at the time of dispatch. Acer will endeavor to fulfill all orders, however makes no guarantees of the availability of stock at the time of dispatch. We aim to deliver your order within Philippines at the following time frame: In Metro areas: 1 - 5 working days In Non-Metro areas: 3 - 14 working days


Will Acer call me before coming to deliver my order?

We deliver by using third party logistic company. Hence, any limitation will be the limitation of our service providers.


Is there any domestic area Acer cannot deliver to?

International shipment is not available at Acer at the moment.


Can Acer deliver the package to my office?

Acer will deliver your order following the address you provide during checkout, whether it is your house address or office address.


Payments

What payment methods are accepted?

Acer accepts Credit Card only.


Which credit cards are accepted for payment?

Acer accepts all Philippine Visa and MasterCard, that is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. Please take note that we DO NOT accept Corporate Credit Card and non-Philippine bank-issued credit cards.


Do you keep my credit card details?

Acer doesn’t store customer credit card card details, every credit card transaction is handled by our appointed third-party service provider.


Where can I request an official receipt?

Invoice will be included on the delivery.

 

How can I know if my payment was successful or failed?

Email notification will be send to the customer if the transaction is successful.


Wrong amount charged to my order, what should I do?

If your order was indeed charged wrong amount, please contact us at 03-21629370. We will assist you right away.

 

Returns and Refunds

What is Acer Returns and Refunds policy?

The general requirements for returns are as follows:

  • It is within seven (7) days from the delivery date
  • You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement)
  • The goods must be in new condition and returned in the original packaging along with all original accessories (including software, manuals, cables, adapter, CDs, warranty cards, etc…)
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened


The customer will need to return the product to Acer at their own risk and incur any related delivery charges. We do suggest the customer insures the shipment to avoid risk of damage or loss during shipment. Acer reserves the right to deduct an amount from the refund at the current market price for any missing or damaged items. Depending on the particular circumstances, Acer may impose a management fees for processing the return. All possible charges will be applied before the final refund amount is issued.


Can I return an item after 7 days upon receipt?

Your item cannot be returned after 7 days upon receipt; it can only be serviced. We suggest you contact and send the item directly to our warranty center for prompt assistance. You can find all the contact information of your product's warranty center on the warranty card inside your package.


Does Acer cover the shipment cost for returns?

Shipping cost for returns needs to be paid by customer.


How long does it take to replace a DOA/returned product/item?

Subject to stock availability and other conditions.


Does Acer cover the shipment cost for returns?

Shipping cost for returns needs to be paid by customer.


How long does it take to replace a DOA/returned product/item?

Subject to stock availability and other conditions.

I have returned my item to Acer, how soon will I received my refund?

Subject to the bank processing time.


Acer account

How do I register for Acer account?

Click on my account

Create an account

I’ve forgotten my password, how can I reset it?

Click on Forgot Password under “My Account” page as shown below:

forgotpwd1

Enter your email address and click on the “Reset Password” button.

forgotpwd2

 

Others

How do I contact Acer customer service?

If you have any inquiry or feedback for Acer, please feel free to send email to acerstore.ph@acer.com or you can call us at 555 2300. Monday - Friday: 8:30am to 5:30pm. We are more than happy to assist you.


How do I go about servicing my product?

You may send your product directly to our Repair Center. Find an Acer Repair Center near you here


If my product is out of warranty duration, do I need to pay for repairs?

If your product is out of warranty, you will be responsible for the repairing and parts charges.